Contact Energy joins Clearhead for a holistic approach to wellbeing
Contact Energy joins Clearhead for a holistic approach to wellbeing
About
Contact Energy is one of New Zealand’s highest profile and largest power companies. There are more than 1,100 employees all over the country, supplying electricity, gas and broadband to many thousands of New Zealanders every day.
In talking to their staff, they realised with more of their people taking up a hybrid approach to working that they needed a more flexible approach to their EAP services. Filling out paper based forms and getting manager sign off was making the process hard and creating barriers. In short, uptake of services was low and the business wasn’t seeing the benefits.
So, they called Clearhead.
Modern
Wellbeing Lead Aimee says the way Clearhead gives people ownership of their own mental health and wellbeing increases accessibility of the service, because its about so much more than counselling services.
“Clearhead looks at wellbeing with more of a holistic view, rather than focusing on quite traditional mental health therapy.”
Aimee, People Experience
Aimee also likes how Clearhead is a digitally savvy platform that’s available 24/7 - there’s no more filling in forms and waiting for replies, or calling helplines that are only available during office hours. “It’s really transparent in how people can access services and support,” she says.
Removes the Stigma
As Clearhead made mental health more accessible, they noticed the stigma around it start to drop away. They liked the language that was used and the positive focus Clearhead had - it encouraged people to proactively work on their mental health. It put the power back in people’s hands and allowed them to have control of their own wellbeing.
“Being able to see an image of a therapist and read their profile before you book, that’s had a massive impact on reducing the stigma of seeing somebody for mental health and wellbeing support. It allows people to feel a connection before they book, and they’re more inclined to follow through with it”
Aimee, People Experience
One of the big advantages of Clearhead is how it helps Contact Energy’s People Experience department understand what’s going on in the workplace. Getting regular data reports into how Clearhead is being used and how staff feel about company culture, while being anonymised and confidential, allows them to focus on the issues that matter.
"It is beneficial to have real time data and insights into what is top of mind for our people. The data reporting and professional recommendations provided by the Clearhead team around how to address these concerns are what adds the real value."
"We can turn those insights into actions for our people at a company and individual level.”
The Wellbeing Journey
Of course, wellbeing isn't a destination, but a journey. Contact Energy has been hard at work enhancing its company Wellbeing Strategy over time, and Clearhead is ecstatic to have played a part in this strategy and contributed to its outcomes.
By bolstering their current support system with 24/7 access to therapy bookings, our self-help library and resources, and a digital AI therapist, we’re grateful to help Contact set the standard for high-quality mental health support in the workplace.
Outcomes contributed to by Clearhead
48.8%
100%
25%
4.29:1
The supported journey our wellbeing champions go on.
Implementation
When organisations take their first step with Clearhead, they embark on a purposeful journey towards fostering mental wellbeing. As a new member of the Clearhead family, you'll hear directly from our Customer Success team, who is by your side every step of the way, providing a thorough launchpad in the first month, and a clear roadmap for the year ahead.
We make the job easy for you by equipping you with essential resources and empowering you to seamlessly integrate Clearhead into the fabric of your workforce. Our approach is rooted in simplicity and effectiveness, making the journey towards mental wellbeing not only manageable but also impactful.
Maintaining Utilisation
Sustaining the momentum in supporting your workforce's mental health is at the core of our commitment. We go beyond initial implementation to offer a continuous stream of resources on a monthly basis, ensuring engagement remains high. Our proactive approach includes informative monthly webinars with world-leading experts covering a range of wellbeing topics, designed to empower individuals with knowledge and tools for their individual journeys.
We also foster interaction through quarterly engagement competitions, motivating your people to actively participate with the Clearhead platform. Our proactive and holistic approach to wellbeing sets us apart, resulting in an adoption rate that's up to 10 times higher than traditional EAP providers.
Further Case Studies
We love to partner with organisations that care.
Great portal/service and reactive customer service as well. I have also noticed an increase in the amount of our team who are getting therapy which is fantastic!
Clearhead is deeply embedded and highly adopted in our culture. It is a core part of our employee value proposition and a strategic lever for performance, risk management, and culture, ensuring our people can bring their best selves to work.
Thanks for making the onboarding process so easy and supportive. We've had some great feedback from employees around positive interactions with the Clearhead customer service team. Really glad we have partnered with Clearhead!