Quiet decline
Someone's not coping, and it's starting to show in their work.
Employee Assistance Programme
Real clinical care for your team, the moment they need it.
Counselling, crisis support, addiction recovery, manager coaching — delivered by registered clinicians, available across New Zealand and Australia. One programme, real depth.
The reality
You're the person who picks up the phone when things go sideways.
It's rarely a tidy counselling request. It's the awkward, urgent, complicated stuff.
Sudden crisis
There's been an incident, and the team needs support today.
Manager moment
A manager doesn't know what to say to a struggling employee.
Specialist pathway
Someone failed a drug test, and you need a clinical pathway — not a policy.
Return to work
A return-to-work plan needs a clinician's eye, not a guess.
Hidden burnout
A leader is burning out and won't admit it on a hotline.
Defined plainly
What this is — and what it isn't.
A workplace benefit that pays for short-term, confidential professional support.
Usually counselling — paid for by you, the employer, and free at the point of use for your team. Self-referral, no manager involvement needed.
A replacement for ongoing therapy — or a fix for a workplace causing the harm.
If your team is hurting because of how the work is structured, you need Psychosocial Risk Pulse too. We'll tell you that, not sell around it.
What's included
One core programme, plus a clinical specialist team you can call on.
Not a menu of upsells — a coordinated clinical service. Counselling underpins everything. The specialist services sit alongside, ready when something goes beyond a standard session.
The foundation
Confidential counselling for any employee, NZ-wide and Australia-wide.
Booked the same day from any device. Self-referral or manager referral. A network of registered counsellors and psychologists — your team picks the one that fits.
When something happens
Crisis Support
24/7 freephone with urgent appointments inside 24 hours when an employee needs help right now.
For when an employee needs help in the next few hours, not the next few weeks.
Available 24/7
Critical Incident Support
CISM-grounded organisational response after sudden deaths, accidents, workplace violence or natural disasters.
For when something's happened to a team — not just one person.
Manager-led, four service levels
Alcohol & Drug Recovery
Specialist assessment plus 6–12 recovery sessions, typically used after a failed test or alcohol-related incident.
For after a failed drug test — a real recovery pathway, not just a formal report.
DAPAANZ (NZ) · APSAD (AU) accredited
Fitness for Duties Assessment
Independent psychological evaluation for return-to-work scenarios, with manager consult, written report and Q&A debrief.
For when a return-to-work plan needs a clinician's eye, not a guess.
Independent · written report included
Ongoing support
Manager Consultation
Coaching for HR and people leaders on how to respond when a team member is struggling.
For the conversation a manager isn't sure how to have.
First 15 minutes free
Individual Supervision
Regular reflective supervision for employees in demanding roles — monthly, bi-monthly or quarterly.
For roles where the work itself takes a toll — and you want to get ahead of it.
Registered supervisors · 1-hour sessions
Group Supervision
90-minute structured sessions for small groups (4–10) of similar-role colleagues. Online or in person.
For teams holding hard work together — frontline, clinical, response, support roles.
Min. four sessions · online or in person
Building organisational capability
Wellbeing Workshops
Bespoke seminars on a wellbeing topic of your choice, delivered by a relevant clinician. In person or webinar.
For when a team needs more than an email — but doesn't need therapy.
60-minute sessions · clinician-led
Policy & Strategy Consulting
Organisational psychologist-led development or review of wellbeing strategies, policies and frameworks.
For when your wellbeing policy was written five years ago and it shows.
Org psychologist · one round of changes
How it works
Two journeys, one programme.
What your people experience, and what you see — laid out plainly. No admin overhead from you to launch.
Showing the journey forYour team
Step 01
Sign in
Your team uses their work email to access Clearhead — no admin overhead from you to launch.
Day 1, same hour
Step 02
Book or browse
They book a counselling session, or use the self-help tools, the same day they sign in.
Confidential by default
Step 03
See a clinician
In-person or video. They pick the therapist that fits — culture, language, modality.
Median 2.4 days to first session
Step 04
Stay supported
Follow-up sessions, self-help between, and the 24/7 line one tap away if things escalate.
Always-on
How pricing works
Annual pricing, in plain English.
Clearhead EAP is sold on annual contracts — one price per employee, no per-session billing surprises. The specialist clinical services sit on top, quoted only when you call them in.
Essential
Smaller teams getting started.
$168
per employee · per year
NZD, billed annually
25–100 employees
- 3 counselling sessions per employee, per year
- Unlimited self-help library
- 24/7 confidential helpline
- Anonymised HR utilisation dashboard
- Email + phone support
Standard
The choice for most NZ workplaces.
$132
per employee · per year
NZD, billed annually
100–500 employees
- Everything in Essential
- 6 counselling sessions per employee, per year
- In-person, video, or kanohi-ki-te-kanohi
- Quarterly clinical reviews with a real clinician
- Priority crisis support
Enterprise
Multi-site, complex needs, named lead.
Custom
tailored to your team
Multi-site · AU + NZ
500+ employees
- Everything in Standard
- Unlimited counselling, capped per quarter
- A named clinical lead for your account
- Custom reporting + integrations
- AU + NZ coverage with one contract
Indicative pricing · final quote depends on location mix (NZ / AU), uptake history, and any specialist services included.
Layer 1
The core EAP subscription.
- One annual price per employee — the cards above.
- Counselling sessions, self-help, and the 24/7 line are all included in the subscription.
- Live HR dashboard with anonymised utilisation, themes, and benchmarks — refreshed continuously.
Layer 2
Specialist clinical services.
- Crisis support, AOD, manager consultation, fitness-for-duties — sit on top of the core subscription.
- Buy them per incident, or set up an annual pool for predictable budgeting.
- Each engagement quoted upfront before any work begins. No surprises on the invoice.
The cards above are indicative — your actual quote will vary. A 40-person team with one site looks different from a 600-person team across three states. Tell us your team size, where they are, and what's on your mind, and we'll come back within two business days with a quote you can take to your CFO.
Why Clearhead
Two things other providers can't match.
Not boasts — these are the structural choices that make us different. Ask any provider you're shortlisting to put numbers next to ours.
40–50%
of bookings, in person
Real people, real rooms
In-person therapy, not just video.
Most modern EAPs are video-only. We're not. Between 40–50% of all bookings on our network are still in-person — across cities and regions, in private practice rooms employees can actually walk into. People heal in rooms, with people. We've kept that as a core part of the offer.
30%
clinical psychologist network
Clinical depth on tap
A network heavily weighted to clinical psychologists.
Around 30% of our network are registered clinical psychologists — with the rest being counsellors, addiction specialists, and culturally specific practitioners. So when something complex lands on your desk, the clinician you reach has the depth to handle it.
Reporting
Reporting that's years ahead.
We give you a live, anonymised dashboard — themed insight, regional patterns, demand forecasts, and benchmarks against comparable employers. We've been ahead of the industry since we started, and we keep widening the gap.
Dashboard screenshotPlace a real product screenshot of the Clearhead reporting dashboard here.
Live
Real-time, not retrospective.
Engagement, wait times, and themes update live. No more waiting on a quarterly report that's already out of date.
Themed
Insight that's actually useful.
We surface what's actually driving demand — workload, sleep, grief, finance — themed by clinicians, not pulled from a generic taxonomy.
Benchmarked
Compared to companies like yours.
Anonymised benchmarks against employers of similar size, sector, and geography — so you know whether 38% engagement is good or great.
The Clearhead dashboard has changed how we talk about wellbeing at exec level. We walk into the meeting with insight, not anecdotes — and that has shifted the conversation entirely.
Jane Thompson
People & Culture Director, Sample Co.
Client logo
Common questions
The things HR actually asks us.
What's the difference between an EAP and just paying for therapy?
An EAP is a paid-for, structured programme — short-term sessions are free at the point of use, anyone in your team can self-refer without telling a manager, and a clinical specialist team is available for the situations that don't fit a standard counselling model (incidents, addiction, return-to-work). Paying for therapy ad hoc gets you sessions; an EAP gets you a system, a pathway, and someone to call when the situation is bigger than a session.
What do my employees actually see when they sign up?
They sign in to Clearhead with their work email. From the home screen they can book a counselling session the same day, browse self-help tools, or tap through to the 24/7 line. Their manager isn't notified, no admin user has to approve the booking, and nothing identifying about who they saw or what they discussed reaches you.
What can I see as HR? What can't I see?
You see anonymised, aggregated dashboard data: how many people are using the programme, broad themes, demand patterns by region or team where group sizes allow it. You never see individual names, individual sessions, individual notes, or what any specific person discussed. Where a team is small enough that aggregation could identify someone, the dashboard suppresses the data rather than showing it.
How do specialist services like crisis support or AOD get triggered?
From your dashboard or by emailing your account contact. You describe what's happened, we scope what's needed, and we come back with a quote and a clinician inside one business day for urgent cases. For Critical Incident Support and Crisis Support we hold capacity for same-day response.
What happens after-hours?
The 24/7 line is answered by a real person, every time — never an answering service or a triage bot. If the call needs a clinician within the hour, one is paged. If it can wait until morning, the caller is booked into a same-day slot. Either way, the person on the phone is qualified to help, not just route.
Can my team access this from outside NZ/AU?
Yes — for short trips and remote work. Sessions are delivered by NZ or AU clinicians regardless of where the employee is at the time. For employees based long-term offshore we'll be honest about the limits: the network is NZ and AU registered, so we don't pretend to cover, say, a US-based team. Tell us your geography and we'll tell you what works.
How do you handle a critical incident? What's the response time?
Same-day response for an in-progress critical incident. A clinical lead is on the phone with HR within two hours of your initial call, and on-site or video support is mobilised within 24 hours depending on what the situation needs. We'll confirm scope and cost before any work begins, even when moving fast.
What's your stance on culturally appropriate care?
Our network includes Māori clinicians who practise within Te Whare Tapa Whā and Pasifika clinicians who hold space for fanau and family-led approaches. Cultural competence is a filter at booking — your team can choose, on their own, without explaining why. For organisational work, we'll tell you what we can hold and where we'd recommend a kaupapa Māori provider lead instead.
Next step
Try Clearhead's EAP with your team.
Spin up a free 30-day trial. Invite your team, see what they actually use, see what your dashboard looks like, only pay when you're ready. No card needed to start.
No card needed · Cancel any time · Quote in two business days
