Blue Hero

Terms of Use


Clearhead Ltd provides consumers with the Clearhead Platform to gain insights on their COVID-19 and mental health concerns through a self-assessment process, book online with mental health professionals and enable a self-referral process with participating general practitioners, access personalised recommendations on mental health resources available, utilise self-management tools to achieve mental wellbeing and other related activities. Clearhead Ltd also acts as a software as a service provider for mental health professionals through our booking management system, telehealth, invoicing and payment systems, and public service directory.

Clearhead Ltd is not responsible for the mental health professionals utilising our Clearhead Platform’s policies or practices or determine whether they are in compliance or conflict with the applicable law. However Clearhead does ensure that all mental health professionals on Clearhead’s national directory is currently registered with their respective regulatory bodies.

Application of terms

These Terms apply to your use of the Clearhead’s website and mobile application, whether as a guest or a registered user. By accessing and using the website and mobile application, hereby both known as the Clearhead Platform:

  1. you agree to these Terms; and
  2. where your access and use is on behalf of another person (e.g. a company), you confirm that you are authorised to, and do in fact, agree to these Terms on that person’s behalf and that, by agreeing to these Terms on that person’s behalf, that person is bound by these Terms.

If you do not agree to these Terms, you are not authorised to access and use the Clearhead Platform, and you must immediately stop doing so.


  • We may change these Terms at any time by updating them on the Clearhead Platform. Unless stated otherwise, any change takes effect immediately. You are responsible for ensuring you are familiar with the latest Terms. By continuing to access and use the Clearhead Platform, you agree to be bound by the changed Terms.
  • We may change, suspend, discontinue, or restrict access to, the Clearhead Platform without notice or liability.
  • These Terms were last updated on 3/4/2020.


In these Terms:

  • Including and similar words do not imply any limit
  • Loss includes loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and cost, including legal costs on a solicitor and own client basis
  • Personal information means information about an identifiable, living person
  • Terms means these terms and conditions titled Clearhead Platform Terms of Use
  • Underlying System means any network, system, software, data or material that underlies or is connected to the Clearhead Platform
  • User ID means a unique name and/or password allocated to you to allow you to access certain parts of the Clearhead Platform
  • We, us or our means Clearhead Limited
  • Clearhead Platform means (for the consumer) and associated mobile app on iOS and Android. (for the mental health professionals)
  • You means you or, if it applies, both you and the other person on whose behalf you are acting.

Your obligations

  • You must provide true, current and complete information in your dealings with us (including when setting up an account), and must promptly update that information as required so that the information remains true, current and complete.
  • If you are given login details, you must keep your login details secure and:
    • not permit any other person to use your login details, including not disclosing or providing it to any other person; and
    • immediately notify us if you become aware of any disclosure or unauthorised use of your login details, by sending an email to [email protected]
  • You must:
    • not act in a way, or use or introduce anything (including any virus, worm, Trojan horse, timebomb, keystroke logger, spyware or other similar feature) that in any way compromises, or may compromise, the Clearhead Platform or any Underlying System, or otherwise attempt to damage or interfere with the Clearhead Platform or any Underlying System; and
    • unless with our agreement, access the Clearhead Platform via standard web browsers only and not by any other method. Other methods include scraping, deep-linking, harvesting, data mining, use of a robot or spider, automation, or any similar data gathering, extraction or monitoring method.
    • Information for the mental health professional provided is to be used only for personal use of accessing their services. No solicitation of the mental health professionals are allowed for any other uses
    • You must obtain our written permission to establish a link to our Clearhead Platform. If you wish to do so, email your request to [email protected]
    • You indemnify us against all Loss we suffer or incur as a direct or indirect result of your failure to comply with these Terms, including any failure of a person who accesses and uses our Clearhead Platform by using your User ID.


  • To the maximum extent permitted by law:
    • you access and use the Clearhead Platform at your own risk; and
    • we are not liable or responsible to you or any other person for any Loss under or in connection with these Terms, the Clearhead Platform, or your access and use of (or inability to access or use) the Clearhead Platform. This exclusion applies regardless of whether our liability or responsibility arises in contract, tort (including negligence), equity, breach of statutory duty, or otherwise.
    • If you post your personal information on the website’s online community forum, you acknowledge and agree that the information you post is publicly available to those that are registered within the online community forum.
  • Except to the extent permitted by law, nothing in these Terms has the effect of contracting out of the New Zealand Consumer Guarantees Act 1993 or any other consumer protection law that cannot be excluded. To the extent our liability cannot be excluded but can be limited, our liability is limited to NZD100.
  • To the maximum extent permitted by law and only to the extent the above points under the Liability section of these Terms do not apply, our total liability to you under or in connection with these Terms, or in connection with the Clearhead Platform, or your access and use of (or inability to access or use) the Clearhead Platform, must not exceed NZD100.

Privacy Policy

Please see separate privacy policy document for details:

Suspension and termination

  • Without prejudice to any other right or remedy available to us, if we consider that you have breached these Terms or we otherwise consider it appropriate, we may immediately, and without notice, suspend or terminate your access to the Clearhead Platform (or any part of it).
  • On suspension or termination, you must immediately cease using the Clearhead Platform and must not attempt to gain further access.


  • If we need to contact you, we may do so by email or by posting a notice on the Clearhead Platform. You agree that this satisfies all legal requirements in relation to written communications.
  • These Terms, and any dispute relating to these Terms or the Clearhead Platform, are governed by and must be interpreted in accordance with the laws of New Zealand. Each party submits to the non-exclusive jurisdiction of the Courts of New Zealand in relation to any dispute connected with these Terms or the Clearhead Platform.
  • For us to waive a right under these Terms, the waiver must be in writing.
  • Clauses in the Terms of Use are intended to survive termination of these Terms and continue in force.
  • If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity. If a modification is not possible, the part or provision must be treated for all purposes as severed from these Terms. The remainder of these Terms will be binding on you.
  • These Terms set out everything agreed by the parties relating to your use of the Clearhead Platform and supersede and cancel anything discussed, exchanged or agreed prior to you agreeing to these Terms. The parties have not relied on any representation, warranty or agreement relating to the Clearhead Platform that is not expressly set out in the Terms, and no such representation, warranty or agreement has any effect from the date you agreed to these Terms.
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